Frequently asked questions

To use GoBuy, you must be at least 18 years old, a resident of Côte d'Ivoire, hold a valid ID (CNI or passport) and have an active Mobile Money account.

You will need your original ID card, a recent proof of address (CIE/SODECI bill), your professional information and the details of an emergency contact.

After the initial payment upon delivery, your remaining payments are divided into regular instalments. You can easily pay from your Wave account, directly through our app.

If you miss a payment, we will send you SMS reminders. After 7 days of delay, the functionality of your device may be restricted by our security system until the payment is regularized.

Absolutely. All new devices sold through GoBuy come with the standard manufacturer's warranty (typically 12 to 24 months depending on the brand).